Surveillance Operator

Operations-center role, monitoring live CCTV feeds and triaging incidents.

Full-time

Surveillance Operator

Our Mississauga operations center watches live CCTV feeds for clients across the Greater Toronto Area. Surveillance operators triage events, escalate confirmed incidents, and dispatch field officers or law enforcement.

Responsibilities

  • Monitor up to 16 live CCTV feeds during a shift
  • Triage AI-flagged events and confirm incidents
  • Dispatch field officers and law enforcement when warranted
  • Maintain detailed incident logs and timestamps
  • Coordinate with client points of contact

Requirements

  • 1+ year in CCTV, dispatch, or operations-center work
  • Strong attention to detail across long monitoring periods
  • Clear written communication for incident logs
  • Comfortable with rotating shifts including overnights
  • Familiarity with VMS platforms a plus
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Recruitment Process

How we hire

01

Application & Résumé

Apply via our portal. We screen for licensing eligibility and prior experience.

02

Interview & Assessment

Behavioral interview, situational drill, and a background check.

03

Offer & Onboarding

Offer letter, 80-hour onboarding program, then first deployment.

Apply Now

Ready to join the RSF team?

Submit your application and our recruiting team will respond within five business days.

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